Shipping & Delivery
Please allow up to 7 working days for delivery with the exception of custom-made items in which case we will contact you to provide additional delivery information. During the busy SALE period, we will do everything we can to dispatch your order so that is it received within 7 working days however orders may be delayed due to high volume of orders. Orders are shipped via courier and will require a signature. All orders are sent complimentary gift wrapped.
Orders under $100 incur a $15 shipping charge. Shipping is free with all orders over $100.
For your protection, orders over $5000 are only available to be picked up in person from our store. Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.
If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.
Lost or Damaged Goods
If your order is lost or damaged in transit, please call us 07 5482 4335, 9am – 5pm Monday to Friday so that we may assist you.
We accept returns of any faulty merchandise returned in person to our store or via courier within 14 days. You can also return or exchange any non-faulty full price item that is unworn, in original condition and packaging to our store within 14 days of delivery. We are unable to offer returns on sale items unless faulty. Freight costs are unrefundable.
Products returned for repair , replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store. Due to health regulations, earrings are not able to be returned unless faulty.
How to Return or Exchange an Item in Person at our Store
Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you. If you would like to exchange your item, please call ahead to confirm that the item is available. Orders are refunded to the original credit card used. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.
Returns & Exchanges by Post or Courier
Simply complete the return form enclosed with your order and send it back to us with the item(s) you wish to return within 14 days of delivery.If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
If you assess that your product has a manufacturing fault, you must contact us and return the item for inspection. All products must be returned in their original packaging, with original tags wherever possible including proof of purchase. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee. Remedy can include, repair, replacement or refund at our discretion.
However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will offer a quote to have the goods repaired, or replaced.
Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.
ADDRESS FOR RETURNS:
Mia Bella Jewellers
50 Mary Street, Gympie
Queensland , 4570
07 5482 4335
Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
Online Gift Vouchers
You can purchase an Online Gift Voucher via our website in Australian dollars (AUD), and send it to the recipient or to yourself for onforwarding instantly. Simply select your chosen amount.Enter the recipients name, delivery email address and add a personal message. Our online Gift Vouchers are valid for 12 months from the date of purchase.
How to Redeem Online Gift Vouchers
Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout, and the amount will be deducted automatically from the cart including GST (after shipping costs are calculated).
Online Gift Voucher Terms & Conditions
Our Online Gift Vouchers are valid for 12months from date of purchase. Online Gift Vouchers cannot be redeemed for cash. Online Gift Vouchers are non transferrable.
We are not liable for delivery of an Online Gift Voucher to an incorrect or non-existent email address. Promotional codes cannot be applied using an Online Gift Voucher.
If your order is less than the value of your Online Gift Voucher, the remaining balance will remain on the same Online Gift Voucher for future use. If your order exceeds the value of your Online Gift Voucher, the additional amount must be paid with credit card, PayPal etc. Returned items will be refunded as an Online Gift Voucher.
Any remaining balances past the expiry date will be forfeited. GST and shipping as applicable applies to products purchased with an Online Gift Voucher.